FAQs

1. How long does shipping take?

Shipping times may vary depending on your location and the product you ordered. Generally, it takes between 10-25 business days for your order to arrive. Please note that due to the current global situation, there may be some delays in shipping. Rest assured, we are doing our best to get your order to you as soon as possible.

2. Can I track my order?

Yes, you can track your order. Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment on our website or through the shipping carrier's website.

3. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will require photo evidence of the damaged or defective item. Once we have reviewed the evidence, we will provide you with a solution, which may include a replacement or a refund.

4. Can I cancel or change my order?

If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or changed.

5. What is your return policy?

We have a 14-day return policy. If you are not satisfied with your purchase, you can return the item within 14 days of receiving it for a refund or exchange. Please note that the item must be unused and in its original packaging. To initiate a return, please contact our customer support team.

6. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be restrictions on certain products due to customs regulations. It is the responsibility of the customer to check the import regulations of their country before placing an order.

7. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

8. How can I contact customer support?

You can contact our customer support team by sending an email to fitopia.business@gmail.com . We strive to respond to all inquiries within 24 hours.

9. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please contact our customer support team for more information.

10. Can I change the shipping address after placing an order?

If you need to change the shipping address after placing an order, please contact us as soon as possible. We will do our best to update the shipping address, but please note that once an order has been shipped, we cannot change the shipping address.